Brief

O’Neill’s is an Irish-themed pub with locations across the UK which is operated by the UK’s leader in pubs and restaurants — Mitchells and Butlers. 

Challenge

As an Irish-themed pub, St Patrick’s Day is O’Neill’s’ equivalent to celebrating Christmas. 

Whilst the pub is well-known across the UK as a great night out, we were briefed to help position O’Neill’s as the place to be for this year’s St Patrick’s Day celebrations by generating excitement across its social media channels. 

As part of our ongoing work with O’Neill’s, we have three core goals: to promote reasons to visit, to create entertaining and engaging content that appeals to the venue’s audience, and to execute larger campaigns that aligned with Mitchell’s & Butler’s wider marketing strategies.  

Our “Craicing Crew” campaign, planned and executed in the build-up to St Patrick’s Day, enabled us to achieve all three of these goals. 

Solution

We tapped into our expertise in social media and understanding of the hospitality sector, both of which have been nurtured by supporting Mitchells & Butlers to launch hundreds of pubs and restaurants across the UK as well as managing the social media channels for Sizzling Pubs, Ember Inns and O’Neill’s.  

As one of the only Irish-themed pub chains in the UK, St Patrick’s Day offers a golden opportunity to showcase O’Neill’s’ offering and pay homage to its Irish heritage. 

From extensive research, we found that vox pops and street interviews were a growing trend on social media that was resonating with our Gen Z and millennials  audience.  

We took inspiration from this style of content, adapted it to align with the O’Neill’s brand, and added an Irish twist by creating the “Craicing Crew” — a content creation group made up of carefully-curated influencers.  

What followed was a stream of content across O’Neill’s social media channels in the build-up to St Patrick’s Day — content that saw passersby quizzed by our “Craicing Crew” on topics such as Irish slang, trivia, music, and celebrities and challenged to ‘split the G’, a popular Guinness-related drinking challenge that has become popular on social media in recent years.  

Using Irish dialect and slang and tapping into Irish popular culture enabled us to create a consistent stream of messaging that linked back to our St Patrick’s Day theme, without being sales-focused, and share tailored content that would engage our target audience. 

Impact

Our client was delighted with this social media campaign as it garnered brilliant results across O’Neill’s social media channels.  

  • We achieved a total of 1,166,125 impressions across O’Neill’s’ Facebook, Instagram and TikTok in March — an increase of 174.193% compared to our overall impressions calculated for January. 

  • The “Craicing Crew” content received over 250,000 views on TikTok and Instagram during the length of this campaign. 

  • We saw an increase in O’Neill’s overall engagement rate of 2.96% from January. 

  • With O’Neill’s only launching their TikTok account in January this year, it had very little followers and reach. Another highlight of this campaign was seeing a 247.19% increase in followers on the account from January to the end of March. 

The “Craicing Crew” went above and beyond the expectations of the client and generated results that demonstrate its impact across O’Neill’s social media channels.  

Plus, the client was that happy with the results that we have since been working on a second iteration of the “Craicing Crew” to support with increasing awareness around O’Neill’s 30th birthday celebrations! 

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